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Your Data Stays Clear

Your account details, wallet records for DANA, OVO, GoPay and QRIS, and lobby activity across VIP Baccarat, Great Rhino and Aviator are handled under this Privacy Policy before…

Account data explainedCookie choicesDANA record handlingPrivacy support 09:00-23:00 WIB

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What This Policy Covers

civictoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy explains what we collect when you create an account, verify your wallet, contact support, or move through the lobby. We collect only the data needed to run your account flow, check payment records, protect access, and answer your requests. For DANA, OVO, GoPay

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and QRIS, we receive transaction references, status updates, and account-matching details, not your full wallet credentials. We may also process device signals, browser type, IP address, cookie choices, and login history for security and service quality. Where access or eligibility is discussed, it depends on local
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law and is available only where local law permits. If a rule in your location requires a different handling period or disclosure step, we apply that requirement to your account record.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Reach Us About Privacy

Privacy questions need a clear path, so we keep support routes separate from general lobby chat when your request involves account data. You can ask what we hold, correct a profile detail, question a payment record, or request deletion where the law allows it. We may ask you to confirm your registered phone number, email address, or last QRIS reference before we discuss personal records.

Team online

Live Chat

Use the chat button after login for quick privacy questions from 09:00 to 23:00 WIB. We can confirm cookie settings, explain account logs, and tell you which request needs email verification.

WhatsApp Support

Message our WhatsApp line from your registered number when you need help matching a DANA, OVO or GoPay record. We will not ask for wallet PINs, passwords, or one-time codes.

Email Request

Send formal access, correction, deletion, or portability requests to our privacy email with your username and registered contact. We answer with the next account-check step before sharing any personal record.

DATA CONTROLS

How We Handle Your Records

We treat privacy as part of the account flow, not as a separate document you only see once.

Account Data

When you register, we collect your username, password record, phone number, email address, and login markers. We use them to open your account, keep access secure, and contact you about privacy requests.

Payment Records

For DANA, OVO, GoPay and QRIS, we store transaction IDs, timestamps, status messages, and account-matching results. These records help us trace deposits, verify withdrawals, and answer disputes without seeing wallet PINs.

Cookie Choices

Cookies keep your session active, remember language and device settings, and help us spot unusual login attempts. You can clear cookies in your browser, but you may need to log in again.

Security Logs

We record IP address, device type, browser version, login time, and failed access attempts. These logs help us protect your account and investigate account changes you did not request.

Retention Rules

We keep account and wallet records only for service operation, security checks, dispute handling, and legal duties. When a record is no longer needed, we delete it or anonymise it where possible.

Your Requests

You can ask us to access, correct, export, or delete eligible personal data. We confirm your identity first, then explain what can be changed, what must be kept, and why.

Questions You May Ask

This FAQ focuses only on how the Privacy Policy applies to your account, wallet records, devices, cookies, and support contact. If your question involves gameplay, promos, or account access, support may route it separately. For privacy matters, we will always confirm the account owner before sharing or changing personal records.

We collect your username, registered phone number, email address, password record, device signals, and login history. We use this data to create the account, protect access, answer requests, and maintain wallet records.

No. We receive payment references, transaction status, timestamps, and account-matching details needed to process the wallet request. We do not ask for wallet PINs, app passwords, or one-time codes.

Go to Account > Profile for basic details, then contact support if a field cannot be changed there. We may confirm your registered phone number or email before updating personal records.

We keep them while needed for account service, security checks, disputes, and legal duties. After that, we delete or anonymise eligible records where possible and keep only what rules require.

Yes, you can send a deletion request through email or live chat. We first confirm ownership, then explain which data can be deleted and which records must remain for security or legal reasons.

We use cookies for login sessions, language choice, device recognition, and security checks. If you clear cookies in Chrome or Safari on your phone, you may need to sign in again.

Use live chat from 09:00 to 23:00 WIB for simple questions, WhatsApp from your registered number for account matching, or email for formal access, correction, export, and deletion requests.

Your Data Stays Clear

Reach Us About Privacy

Live Chat

WhatsApp Support

Email Request

How We Handle Your Records

Account Data

Payment Records

Cookie Choices

Security Logs

Retention Rules

Your Requests

Questions You May Ask

01 What personal data do we collect when you open an account?

02 Do we see your full DANA, OVO, GoPay or QRIS wallet details?

03 How can you ask to correct your account data?

04 How long do we keep payment and login records?

05 Can you ask us to delete your personal data?

06 What cookies do we use on mobile browsers?

07 Who can you contact about this Privacy Policy?

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